General Questions About Our Business
What types of exterior remodeling services do you offer? We specialize in siding, roofing, replacement doors and windows, window or skylight expansion, gutters, decks, and more! Whether you’re looking for a full exterior makeover or a single upgrade, we’ve got you covered.
Are you licensed and insured? Yes, Elegant Exteriors by TBS is a licensed Class A Contractor with both residential and commercial construction specialty designations. Our license number is 2705156219. We also like to minimize risk however we can, which is why we are fully insured with General Liability Insurance and Workers’ Compensation Insurance.
What areas do you serve? Elegant Exteriors by TBS serves areas all over Southwest Virginia and the New River Valleys. This includes area like Smith Mountain Lake, Roanoke, Union Hall, Daleville, Blacksburg, Christiansburg, Forest, Troutville, Buchanan, Bedford, Goodview, Lynchburg, Evington, Bedford, Moneta, Rocky Mount, Salem, Vinton, Elliston, Gretna, Stewartsville, Hardy, Pittsylvania and more.
How long have you been in business? Elegant Exteriors by TBS is a spin-off of our parent company TBS Construction, LLC, which has been proudly serving homeowners and businesses in Southwest Virginia since 2003.
What is your remodeling process like?
Our process starts with a free consultation. From there, we provide a detailed estimate, handle permits, schedule your project, and keep you informed every step of the way.
Do you offer free estimates?
Yes! At Elegant Exteriors by TBS, we offer free, no-obligation estimates for all exterior remodeling projects.
How do I get an estimate for my project? You can schedule a consultation for a free estimate by calling our office at 540-238-2359 or by visiting our website at www.Elegant-Exteriors.com.
What happens if it rains or snows during my project?
We monitor weather conditions closely and will adjust the schedule as needed to ensure your project is completed safely and correctly.
Do you offer financing options?
Yes, we offer financing on a case-by-case basis.
Is a deposit required to start the project?
No, we invoice you monthly for work completed during the month as the phases of the project are completed.
Do you have any customer reviews that I can read? Absolutely. We are proud of our work and have many happy customers! You can view verified reviews from real customers on our website, Houzz, Bing and Google.
What materials do you use?
We only use high-quality, manufacturer-backed materials from popular brands like Pella®, Andersen®, Trex®, Therma-tru®, and more.
What do I do if I have a problem with my product or installation? Just give us a call! We will promptly inspect the issue and make any necessary repairs or adjustments.
Do you offer warranties on your products and services?
Yes, we offer both manufacturer warranties and our own workmanship guarantee for one year in most cases.
Do I need to be home during the project?
No. We just need access to certain areas, and we’ll communicate in advance about what’s required.
Will you clean up after the job?
Absolutely. At Elegant Exteriors by TBS, we treat your home like our own, and we make sure your property is spotless before we leave.
Window Specific Questions
What are replacement windows? Replacement windows are custom-built windows designed to fit into your existing window openings. Unlike new construction windows, they’re installed without removing siding or exterior materials, making them quicker and less invasive to install.
How do I know if I need new windows? Common signs include drafts, difficulty opening/closing, condensation between panes, fading furniture, or rising energy bills. If your windows are over 15–20 years old, it may be time to consider replacements.
What types of windows do you offer? We offer a full range of window styles including double-hung, casement, sliding, picture, bay, bow, garden, skylight and custom shapes. We also provide a variety of frame materials like vinyl, wood, fiberglass, and composite. We only provide our customers with the best replacement windows on the market from brands like Pella® and Andersen®.
How long does a window replacement project take? It depends upon the project, but generally we can install several windows per day.
Do you offer free quotes? Yes, we offer 100% free, no-obligation quotes. One of our window specialists will evaluate your needs, take measurements, and walk you through your options.
Will new windows lower my energy bills? Yes, energy-efficient windows installed by our professionals can significantly reduce heating and cooling costs. Pella® and Andersen® are both ENERGY STAR® certified. This means that their products meet strict energy efficiency guidelines set by the EPA (Environmental Protection Agency) and are verified to use less energy and save money compared to standard models. In fact, Select Andersen® A-Series windows are recognized as Most Efficient of ENERGY STAR® in 2025.
Do you offer window expansions? Yes. At Elegant Exteriors by TBS, we don’t just offer replacement windows, we also offer custom window modifications to make your existing window openings bigger or even to create windows and skylights where there is currently only a boring wall or roof!
Siding Specific Questions
What types of siding do you offer? We offer a variety of siding materials including vinyl, fiber cement, wood, engineered wood, aluminum, and composite siding. Each type has its own advantages in terms of appearance, durability, and maintenance needs.
How do I know which type of siding is right for my home? Our team will work with you to assess your home’s style, climate, and budget to recommend the best siding option. We offer free consultations and detailed estimates.
How long does siding installation take? This depends on the size of the home, the type of siding, and weather conditions. We’ll provide a clear timeline before we begin work.
Is your siding covered by a warranty? Yes, all of our siding installations come with a workmanship warranty. In addition, most siding products come with manufacturer warranties that can range from 20 years to a lifetime.
Will you remove and dispose of our old siding? Absolutely. Our service includes the safe removal and disposal of your existing siding before the new siding is installed.
How do I maintain my siding after installation? Maintenance varies by material. Vinyl siding is low maintenance and usually only needs periodic washing, while wood siding may require repainting or sealing. We can provide care instructions for all siding options we install.
Composite Deck Specific Questions?
What is a composite deck? A composite deck is made from a mixture of wood fibers and recycled plastic. It mimics the appearance of wood while offering enhanced durability, low maintenance, and resistance to rot, insects, and weather damage.
What brands of materials do you use? Only the best on the market. Elegant Exteriors by TBS is a TrexPro® and uses Trex® brand decking materials, known for being beautiful and durable.
How does composite decking compare to wood decking? Composite decking requires far less maintenance than traditional wood. It doesn’t need staining, sealing, or sanding, requires no annual maintenance and is more resistant to moisture, fading, and warping.
How long does a composite deck last? Trex® brand composite decks can last 25–30 years or more with proper installation and minimal maintenance, significantly longer than most wood decks.
Is composite decking eco-friendly? Yes. Trex® uses recycled materials like plastic and wood fibers, helping reduce environmental waste.
How much does a composite deck cost? The cost varies depending on the size, design, materials, and site conditions. On average, composite decking costs more upfront than wood but saves money long-term due to reduced maintenance and longer lifespan.
Do composite decks get hot in the sun? Composite decking can get warm in direct sunlight, but many brands now offer heat-resistant options. Lighter colors tend to stay cooler than darker shades.
Can I customize my deck? Absolutely. We offer a range of colors, patterns, railing styles, lighting options, and accessories to help you design a deck that matches your style and needs.
Do I need a permit to build a deck? Yes, a permit is required for new decks and rebuilds. Additionally, most jurisdictions now require permits for changing out deck boards and railing on an existing deck. We take care of the permit application process to ensure everything complies with local building codes.
Can you replace my old wood deck with composite decking? Yes. We specialize in deck replacement and can often reuse your existing framing or rebuild it as needed for a long-lasting upgrade.
